Description
CONSULTATION JOURNEY
PHASE ONE INITIAL CONTACT
- TASK ONE
PHASE ONE SCHEDULING AND PRE MEETING
REFUNDABLE DEPOSIT FOR INITIAL CONSULTATION?
TASK TWO
PHASE ONE INITIAL MEET
DO FIRST IMPRESSIONS COUNT?
MIRRORING – WHAT IS THIS AND WHAT’S IT FOR?
A WORD (OR TWO) ON EYE CONTACT
TASK THREE
PHASE TWO THE CHAT
- SHOULD I WRITE EVERYTHING THEY SAY DOWN ON PAPER?
USING WHAT THEY TELL YOU HERE TO ‘WOW’ THEM IN YOUR FREE SESSION
WHAT TO DO IF YOU HAVE A CONSULTATION WITH SOMEONE WHO SAYS VERY LITTLE
TASK FOUR
PHASE TWO THE PLAN
PHASE TWO PRICING
GET THEM TO PAY ON THE DAY?
MONTHLY VS BLOCK PAYMENTS
SHOULD YOU WORK FOR FREE (WRITTEN BY CHRIS BURGESS)
SOME EXTRA POINTS FROM STUART ABOUT FREE/INDUCTION SESSIONS
PHASE TWO THE FORMS
PHASE THREE PHYSICAL SCREENING
- THE PROBLEM WITH MOST SCREENS
THE FUNCTIONAL MOVEMENT SCREEN (FMS) – WHAT DOES THE RESEARCH SAY?
PHASE THREE POST CONSULTATION
PHASE THREE SETTLING THE CLIENT IN
AUTO-RESPONDER EXAMPLE (CREDIT TO JEAN-CLAUDE VACASSIN AND JEROME BOLZE FOR THE INSPIRATION BEHIND THIS) EXCEPTIONAL CUSTOMER SERVICE – DOES IT MATTER?
THE PRINCIPLES OF A GREAT CONSULTATION PROCESS CONSULTATIONS FOR THE GROUP TRAINER
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